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Updated December 2024

Terms and conditions can be quite tedious to read through. Who reads these? You are now. At Mischief Makers we look at terms and conditions as being transparent about the rules of play, rights, and obligations. We’re keeping it simple.  You can ask us about any, and all bits of them. We’re here for it. Your use of our website will constitute your agreement to comply with the terms of use outlined on this page.

1. Definitions 

“We”, “Mischief Makers” or “us” means Mischief Makers B.V., a limited liability company organized under the law of the Netherlands, and having its registered address at Timorplein 40, 1094CC Amsterdam

“You” means any (legal) entity or person that has reached an agreement with us; 

“Agreement” or “participation” means the arrangement in written or digital recording, based on which you can participate in a selected training, workshop or event; 

“Service or engagement” means any training, workshop or event offered by us, or parties acting on behalf of Mischief Makers B.V.; 

“Facilitator” means any natural person representing, or acting on behalf of us who is responsible for facilitating, managing a training, workshop or event; 

“Force majeure” means any external cause, expected or unexpected, including those specified in Dutch Law and jurisprudence, over which we have no control and  that hinder us from facilitating, teaching or providing a service or honor commitments we made to you; 

2. Applicability 

2.1. These terms and conditions apply to all agreements that come into effect by registering for a training, or reaching an agreement with us to bring us in to deliver a workshop, or event, as offered by us on our website. This includes registrations done by yourself, agreements reached with us, or through a third-party acting on your behalf. 

2.2. By entering into an agreement with us, you agree to our full Terms and Conditions; 

2.3 The agreement between you and us starts after we receive a written confirmation or approval on our shared proposal;

2.4. Our terms and conditions continue to apply fully even when we do not strictly enforce them; 

2.5. These terms and conditions supercede any of your purchase conditions and other terms and conditions you may want to use, unless agreed differently by you and us, explicitly and in written form; 

3. Canceling or rescheduling your engagement

3.1. You may cancel your engagement for up to 30 days before it starts. We will refund the invoiced amount. If you cancel within 30 days, the following rules apply: 

■ Cancellation of 4 weeks or less before the course starts will result in a payment of 50% of the course fee.

■ Cancellation of 2 weeks or less before the start will result in 75% of the course fee.

■ Cancellation of 1 weeks or less before the start will result in 100% of the course fee.

■ The rules specified in the bullets apply to all situations, including force majeure; 

3.2. Your request to cancel must be made to us in written form. A cancellation becomes effective only after you receive our explicit and unambiguous confirmation; 

3.3. You may ask us to reschedule your engagement to a future date where we offer the same service. We reserve the right to decline such requests, or offer alternative options, based on availability, location, pricing and attendance of the preferred future course. Rescheduling is free of charge if your request is received 30 days before the engagement starts. If your request is received within 30 days, additional fees apply:

■ If your request to reschedule is received between 29 and 14 days before the engagement starts, we will charge an additional fee of 10% of the invoiced amount; 

■ If your request to reschedule is received within 14 days before the engagement starts, we will charge an additional fee of 50% of the invoiced amount; 

■ The rules specified in the first two bullets apply to all situations, including force majeure; 

■ You don’t have to pay additional fees when we cancel the engagement as described in article 5; 

3.4. Your request to reschedule must be made to us in written form. Your engagement will be rescheduled after you receive our written and unambiguous confirmation of your request; 

3.5. We will not compensate you for any costs you made, either directly or indirectly resulting from your request to reschedule a course; 

4. Cancellations or rescheduling an engagement 

4.1. We are not required to uphold any commitments that we have made to you as part of the agreement in the case of a force majeure situation; 

4.2. We have the right to reschedule or cancel an engagement when at least one of the facilitators is unable to provide the course through a force majeure situation or illness. This also applies to engagements facilitated by multiple facilitators; 

4.3. We have the right to reschedule or cancel an engagement when the number of participants is too low. The decision of what is too low is entirely up to us; 

4.4. In the case of cancellation or the rescheduling of an engagement to a future date (5.1, 5.2 and 5.3), we will do our very best to inform you in written form as soon as possible. We will also do our very best to reschedule the engagement to the earliest possible date with the intent to accommodate your availability;

4.5. When we are required to cancel an engagement as per 5.1, 5.2 or 5.3, you will be refunded the full amount that you paid us, regardless of the terms defined in 4.1. We will not compensate any other costs that you have made, directly or indirectly, or that have been made for you by others, including loss of income; 

4.6. When we are required to reschedule an engagement as per 5.1, 5.2 or 5.3, you have the right to retract your approval for the engagement and receive a full refund of the money you paid us for the design and delivery of the engagement, regardless of the terms defined in 4.3. We will not compensate any other costs that you have made, directly or indirectly, or that have been made for you by others, including loss of income; 

5. Prices 

5.1. All prices are excluding VAT, material costs, travel and accommodation.

5.2. All prices are excluding venue and or catering costs. 

5.3. Prices are based on the circumstances applicable at the time of the demand. If the circumstances change after your proposal approval, we retain the right to adjust the prices accordingly; 

6. Payment 

6.1. You are required to pay for services delivered by us to you, after the engagement took place. The full payment must be paid no later than 30 days after the invoice date. You are responsible for reviewing and making any necessary approvals within 5 business days of receiving the invoice. If the payment is overdue by the indicated deadline, an additional 5% late fee will be charged per 30 day/billing period. Payment in installments are an option if we agree to it together before starting the engagement. 

6.2. We use a secure third-party payment solution, Stripe, for online credit card payments. For further information, please refer to Stripe's Terms of Service. *For certain currencies we use additional third-party providers. For USD, EUR and GPB we use our own bank account with bank transfers.

7. Liability and indemnity 

7.1. We are not liable, on the basis of the law or under agreement, for consequential loss which you or a third party might suffer with regard to the performance of the agreement or (the use of) the service, also including loss of profits, environmental damage or intangible loss. In all events, our liability is limited to the invoiced amount of that part of the agreement from which the damage has arisen; 

7.2. Unless the damage is caused by intention or gross negligence on our part, you will indemnify us from all claims of third parties, directly or indirectly related to the performance of the agreement, or as the case may be (the use of) the service and will compensate us for all damage that we suffer as a result of such claims; 

7.3. We are not liable for any compensation of damage if a service is interrupted, rescheduled and/or canceled due to unforeseen circumstances as referred to in article 5. 

7.4. We reject any liability for damages resulting from disfiguration of information, delay, lack of clarity and/or other errors in the communication between you and us as a result of the use of the Internet or any other means of communication; 

7.5. We reject any responsibility for issues, bugs, delays or lack of clarity caused by the intermediate platforms we use for delivery of our services (e.g. Zoom, Miro); 

8. Privacy

All personal details are handled and stored in accordance with the EU’s General Data Protection Act (GDPR). Please review our Privacy Policy here

If you have any questions about these Terms & Conditions, please contact us via email at hey@mischiefmakers.co or by post at:

Mischief Makers B.V.

Timorplein 40

1094 CC Amsterdam

The Netherlands

KvK-nummer 69995311